Jensen Hoodie

We want you to love your GlowRoots products — and we’re confident you will. But if for any reason you’re not completely satisfied, we’ve got your back.

✅ You have 100 days from the date of delivery to request a return.

✅ Products must be unused or gently used (less than 25% used).

✅ No hassle, no stress — just email us and we’ll take care of the rest.

📩 To start a return, contact us at: support@glowroots.com

Note:

Return shipping costs are not covered unless the item was damaged or incorrect.

Refunds are processed within 5–10 business days after we receive your return.

 At GlowRoots, we stand behind the quality of our products — for life. That’s why we offer a Lifetime Warranty on all eligible items

If your product experiences any defects in materials or workmanship — no matter when you bought it — we’ll replace it, free of charge.

✅ Covered:Damaged bottles or packaging upon arrival

Faulty droppers, caps, or product seals

Issues affecting normal use

🚫 Not Covered:Products damaged by misuse, accident, or normal wear & tear

Items that are empty or used beyond 50%

📩 To request a replacement, email us at support@glowroots.com with your order number and photos of the issue.

Your glow is forever — and so is our promise.

At GlowRoots, your satisfaction means everything to us. Whether you have a question, need help with an order, or just want to share your results, our team is here to support you — with real people, real answers, and real care.

🕒 Support Hours:

Monday to Friday | 9:00 AM – 6:00 PM (EST)

📩 Email Us:

support@glowroots.com

We respond within 24–48 hours.

📦 Questions about shipping, returns, or tracking?

Check our FAQ or send us a message anytime.

Your hair journey is personal — and we’re with you every step of the way. 💚